Written by Window World | Posted on Friday, July 15, 2011
Window World Location : St. Louis
“I want to take this opportunity to inform you as to the outstanding performance your company and several exceptional employees provided me with my recent purchase and installation of windows and doors from your company. Jack Baldridge was the salesman that I met with and he was professional and personal in his identification of my window and door needs and he presented clearly the advantages to your products. Jack never pressured me to select Window World of St. Louis and obviously believes in the products that he sells. He provided me with insight to make an informed decision and met with me according to my schedule to assist with the process. Jill, who handled the scheduling of the installation was an absolute pleasure to work with, and she impressed upon me that Window World was available to meet my schedule.
Prior to the initial installation date, I was having foundation work done at the residence that required upsetting the household furniture and displacement of items. Initially I was told this was a two and a half day project by the company, however it turned into five full days. Needless to say, I was a bit stressed as I had originally scheduled your company for installation on what was day 4 of the foundation project. I contacted Jill to reschedule the installation and she assured me that it was not a problem and worked with me to again, meet MY needs.
On the day of the installation, the two installers, Steve and Robert arrived on time and quickly began the job. Both were tenacious in their duties and easily surpassed my expectations working without breaks for lunch or dinner until 1 a.m. the next morning, in order to complete the job. Steve in particular treated my installation as if he were performing it on his own house, not settling for mediocre and achieving perfection. To say the least, I am extremely impressed with your company and wish to express my personal appreciation for a job well done.
To top it off, I received a personal handwritten note from Jack expressing his thanks for purchasing your product. In today’s world, it is rare that a company provides such exceptional service and product to a consumer and again, I cannot express how much that means to my family and I. Rest assured, when it is time to replace windows and doors on our other house as well as one we plan on purchasing in the near future, Window World will be at the top of our list and highly recommended to our friends.”
Phil Stockard