“I seldom write this type letter, but I felt it important to let you know of my experience with your company. Some months back, I let my myself be talked into allowing a “Window Company Representative” to come into my home and make his sales pitch and demonstrate his product. Since I really did need windows, I decided to check out other companies and their products in order to make my decision. One company did not return my call, but Window World did contact me and scheduled an appointment. Your spokesman, Roger Langley, answered all my questions, was courteous and knowledgeable. Your company beat the other’s price so I decided to go with you. Your installers, Travis and Clayton, were extremely efficient, polite, and excellent at their job. I was impressed with their teamwork as well as their work.
I want to commend then for a job well done, and you, for hiring this kind of employee. I hope your product will be as pleasing as your customer service.”