“Jason and his crew were friendly, polite and knowledgeable. The work they did on my house was great. They really took pride in their work.”

Jennifer M.

“Great installation crew. I would strongly recommend them to any customer. Very informative and friendly.”

Tyson H.

“We had all the windows in our house replaced with window world in 2006. When Jerry came to give us an estimate, there was no pushy sales, he made the estimate within 20 minutes and gave us such a good price we didn’t even have to check anywhere else. The installers showed up the day and time he said they would and did a good job.

This morning (12-7-2010), I noticed a bit of moisture between the glass on one pane. I called Norfolk Window World and they asked the serial number.. I gave them the number and they said it would be ordered immediately and replaced. I couldn’t believe how easy it was. No questions, just that they will take care of it. That is great after the sale service. Thank you Window World.”

Jeff Prather

“We recently had most of the windows in our home replaced by Window World of Middle Tennessee. Although the investment was significant we feel we received the best value for our investment and a most pleasurable customer experience. Specifically, we wanted to let you know how very pleased we were with Jimmy and the entire crew. From the very beginning Jimmy was very conscientious, thorough, professional, and consistently kept us informed of their progress during the entire experience. He was a strong, professional ambassador for your firm. The crew worked very diligently and did high quality work. Part of the job involved redoing some recent work done by another local window replacement company on four windows. Jimmy’s workmanship on the double-bend trim work, a featured recommended by Josh the sales representative, was much more attractive than competitive windows and a primary reason we selected Window World.

Further, Window World sealed the trim around the windows from potential weather damage whereas the other firm did not. As former Director of Customer Support for a leading global manufacturer I understand there are many facets which comprise the quality of the customer experience and define value. These value elements include quality of the product, perceived price fairness, as well as service before, during and after the sale. At the end of the customer experience, however, value comes down to customer satisfaction. Using this definition, Window World of Middle Tennessee and specifically Jimmy and his crew exceeded expectations and delivered superior value. We want to thank Window World of Middle Tennessee for a positive customer experience and to specifically give a strong recommendation for Jimmy and the crew. We will recommend your firm to our local friends and associates…even more so if Jimmy comes with the deal!!”

Roy & Becky Wood

“I just wanted to drop a quick note in regards to your Customer Service rep Dani Long.  My wife, Sandy, and I had windows installed in our home last summer.  In January, we called to get help with our tax credit information.  Dani helped us out with the paperwork to make sure everything was filed correctly, and then we started discussing referrals.  We had talked with a couple of our neighbors in the neighborhood about our Window World experience.  This resulted in a couple of the referrals turning into sales for Window World.  Dani again helped us out in receiving referral checks.  She even made a point of sending us an update letter when the process was near completion.   Then, when Dani returned from her Orlando vacation, she followed up with a phone call to make sure everything worked out.  That type of customer service is continually getting forgotten in today’s business climate.  From our standpoint, this type of service is much appreciated and invaluable for continued success.  Congratulations on having a conscientious “follow-through” employee like Dani.  We will continue to recommend Window World to our friends and neighbors.  Thanks for your time.”

Chuck & Sandy Bush, Lab Safety Supply

“We had 16 windows installed on the back of our house and were lucky enough to get Jim and his crew to do the work. They were professional, friendly, respectful, quick, and clean. These guys know what they’re doing. And got the job done early. The best contractor experience I have had. If I was in the market for more windows I would ask for these installers specifically. Of course the windows are great, too!”

Fin