“My husband and I would like to take this opportunity to let you know about the outstanding customer service that your office manager, Ericka Christian, provided us with on May 28, 2009. We were scheduled an appointment for 3:30 that afternoon and an emergency situation arose calling the estimator out of
town. Those things happen and we understood. When asked to reschedule our appointment for the next week, I let Mrs. Christian know that would be fine, but only I would be available for the demonstration as Noel couldn’t get off from work. She without hesitation asked if she could come after closing the office
that evening. She was at our home in Elizabethton around 6:00 pm. That was so helpful to us. In addition, she came prepared with the credit application over the phone to save another step from the next day. How nice it was to know how much we could finance and the terms before we got prices on the windows. She was a step ahead of us in every phase of the evening. Ericka gave us numerous options to think about when choosing our windows and didn’t try to have us spend the maximum amount. This estimator knew all her information, was concise and brief with the demonstration, provided us with quality time while measuring our windows and explaining our attitude and outgoing personality are a big plus in this field. This has been the easiest home improvement project we have completed yet thanks to Ericka. Window World is very fortunate to have her on your team taking care of customers.”
Noel & Amy Price
