“Thank you for adding the 3 additional windows in order to insure the quality appearance that we have enjoyed.  You have a first class company and we are extremely satisfied with the quality and the after sale service that you have provided.  We are very pleased with the fact that we chose WindowWorld to take care of the Lake Holiday window replacement program.”

Tom & Barbara C

“I decided to go with your company, but I did go through a few other companies first—

Champion Windows are located in Elmhurst, so I drove there one day and was given an estimate based on sizes I had given them.  Very nice, very professional and also very expensive (about $6,700.00).  I shop at Home Depot quite a bit, so I asked them for an estimate at the store.  Again, priced way too high.

How did I come to the conclusion that so far the people I was calling were to “high?”

My next door neighbor had her windows done for $4,000.00.  That’s 10 windows x $400 so my barometer for cost was $400.00 per window, and since I had 8 windows, my cost should have been $3,200.  The company that did [my neighbor’s] windows wanted, in the end, $4,100, again too high.

So I was still undecided as to what I was going to do.

Then one day I was watching Orange County Choppers and they were building a bike for your company.

I think I was able to get your phone number from [the] internet and called and spoke to Kathy.  Very nice, very professional, and hooked me up with Jim Carlton; he was on time, very professional, and took at least one hour explaining Window World to me (frankly I had never heard of your company before).  So far, you have a great person answering the phone (first contact), a great salesman who sat with me on my front porch, and great follow up with Tricia.

All of these words so far pertain to the contacts and sales crew; so let’s talk about the installation.  I still don’t know why the windows were ordered incorrectly, but your crew worked through the problem and got them all installed—I think by capping them in aluminum.  That was not a pleasant hour or two, but at least they stuck it out and solved the problem.

Just two more things and I’m done.

I don’t ever have to know where a “package” is but I understand that when you order + ship through UPS you can actually “track” a package.

Could you incorporate that into a window order so an apprehensive customer could actually track their (package) windows?

The other situation I would like to address is people speaking a foreign language while working in my home.  Are they trying to talk about a problem?  I can understand if your helpers don’t speak English.  But I think all 3 on the crew spoke English, but would at times speak to each other (in my presence) a language I didn’t know.  In my opinion, which is what you asked for remember, it is disrespectful to your customers to not speak English—maybe that’s a little harsh, but hey it’s just my opinion.”

Frank S