“I decided to go with your company, but I did go through a few other companies first—
Champion Windows are located in Elmhurst, so I drove there one day and was given an estimate based on sizes I had given them. Very nice, very professional and also very expensive (about $6,700.00). I shop at Home Depot quite a bit, so I asked them for an estimate at the store. Again, priced way too high.
How did I come to the conclusion that so far the people I was calling were to “high?”
My next door neighbor had her windows done for $4,000.00. That’s 10 windows x $400 so my barometer for cost was $400.00 per window, and since I had 8 windows, my cost should have been $3,200. The company that did [my neighbor’s] windows wanted, in the end, $4,100, again too high.
So I was still undecided as to what I was going to do.
Then one day I was watching Orange County Choppers and they were building a bike for your company.
I think I was able to get your phone number from [the] internet and called and spoke to Kathy. Very nice, very professional, and hooked me up with Jim Carlton; he was on time, very professional, and took at least one hour explaining Window World to me (frankly I had never heard of your company before). So far, you have a great person answering the phone (first contact), a great salesman who sat with me on my front porch, and great follow up with Tricia.
All of these words so far pertain to the contacts and sales crew; so let’s talk about the installation. I still don’t know why the windows were ordered incorrectly, but your crew worked through the problem and got them all installed—I think by capping them in aluminum. That was not a pleasant hour or two, but at least they stuck it out and solved the problem.
Just two more things and I’m done.
I don’t ever have to know where a “package” is but I understand that when you order + ship through UPS you can actually “track” a package.
Could you incorporate that into a window order so an apprehensive customer could actually track their (package) windows?
The other situation I would like to address is people speaking a foreign language while working in my home. Are they trying to talk about a problem? I can understand if your helpers don’t speak English. But I think all 3 on the crew spoke English, but would at times speak to each other (in my presence) a language I didn’t know. In my opinion, which is what you asked for remember, it is disrespectful to your customers to not speak English—maybe that’s a little harsh, but hey it’s just my opinion.”